Salesforce Experience CloudFormerly Salesforce Community Cloud
Overview
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate communication and information…
Celebrate your community in the clouds!
Salesforce Journey - our Pilot testing
An excellent way of working with clients for the money
One of the best CRMs on the market
Better-than-Expected Results from Implementation of Salesforce Experience Cloud
Solid when coupled with Salesforce CRM/other Salesforce applications
Salesforce Experience Cloud - A feature rich tool
Customizable, functional, slightly challenging to independently implement
My first Salesforce experience went like this
Salesforce Portal, I mean Community, I mean Experience Cloud...
Salesforce Experience Cloud - Bring Everything and Everyone Together
User-friendly Salesforce
Best e-commerce SaaS on the market
Salesforce Community Cloud, a Great Foundation for CRM
Awards
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Reviewer Pros & Cons
Pricing
What is Salesforce Experience Cloud?
Salesforce Marketing Cloud Engagement (formerly Salesforce Experience Cloud or Salesforce Community Cloud) is an online forum powered by Salesforce that enables businesses to connect with their employees, customers, partner organizations, and prospects. Designed to help facilitate…
Entry-level set up fee?
- No setup fee
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
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Product Demos
Salesforce Experience Cloud - Dreamforce To You 2020 - Banking Demo
Demo: Construction Customer Portal on Salesforce Experience Cloud
Salesforce Experience Cloud - Login & Registration
Product Details
- About
- Integrations
- Tech Details
What is Salesforce Experience Cloud?
Salesforce Experience Cloud Video
Salesforce Experience Cloud Integrations
Salesforce Experience Cloud Technical Details
Operating Systems | Unspecified |
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Mobile Application | No |
Comparisons
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Reviews and Ratings
(392)Attribute Ratings
Reviews
(1-19 of 19)Salesforce Experience Cloud admin review
- Security settings
- Flexible ways to let customers reach customer service teams
- Easy to set up custom actions related to company's internal processes
- More options for layouts
- Easier ways to customize the look of it
- More documentation on best practices
- Pre-built templates are sleek, customizable, and easy to navigate as an end-user
- The level of customizability allows you to create a truly branded experience for customers
- The ability to collect data around usage is powerful
- The documentation for implementing Experience Cloud can be a bit confusing as their rebranding hasn't made it's way into all articles, resulting in different terminology being used to refer to the same thing
- Some things are not as intuitive regarding their customizability, so there's a bit of a learning curve (i.e. Lightning apps can't be used to customize layouts in Experience Cloud)
The experience allows us to keep everything in one place, easy for new and old users.
- Allow for lots of information in one place.
- Create separate experiences for different users (or user groups).
- Allow for multiple ways to communicate.
- N/A
User-friendly Salesforce
It helps us to know which departments have been in touch with which prospective students. We're also able to manage an information funnel from inquiry through matriculation.
- Holds large amounts of data
- Simultaneous use/access across the company
- User-friendly
- Doesn't automatically recognize duplicate records
The Easy Part of My Day
- Easy to use.
- Aesthetically pleasing.
- It's slow.
- Takes a lot of manual effort.
Salesforce is good for customer service
- Log interactions.
- Send emails.
- Functionality with Pega.
- Don’t have so many different variations.
Community Cloud: User Perspective
- Streamlined all information into one spot.
- Allowed our team to keep up with what was going on with our customers and partner ecosystems.
- Definitely experienced some bugs saving information.
- Lag time when loading between pages was rare, but did happen on several occasions.
Salesforce Community Cloud seems to be full of rain clouds
- Honestly I don't think the way we have Community Cloud set up it is very good at anything... looking up cases is a challenge.
- Responding to cases is a challenge - too many fields repeated in different fonts all over the place.
- The knowledge base UI looks like it is from the 1990s.
- Ditto from previous screen - UX is terrible.
- Knowledge base search is very poor.
- No metrics available within knowledge base search.
Salesforce Community Cloud lives up to expectations!
- The hierarchy feature is great for showing related accounts & sub-accounts. This makes it easy to address all issues under a common grouping of accounts when speaking to a customer.
- The chatter feature is extremely useful for alerting coworkers that their attention is needed on a specific case or work order. This sends an email to the person which includes your note to them.
- The search feature in Salesforce is great. You can search by work order number, customer number, customer name, contact name, among many other things. It is very easy to find what you are looking for.
- Certain packages offered by Salesforce Community Cloud have an odd "shared success" payment model that may not be suitable for all companies.
- A large number of features available may be overwhelming for new users.
SF Community Cloud as Makeshift Intranet
- Shows real-time updates.
- It allows for separate governance plans.
- It can be used widely across an organization, simply.
- Easy to use interface.
- The document hierarchy and storage was difficult to navigate at times.
- Accessing the community dashboard was tough as it is hidden in the back-end.
- Out of the box layout, not as much customization as we would have liked.
- Lightning is a robust and forward development platform.
- Access to Salesforce and objects are simple and quick.
- The speed to developing and deploying are very streamlined.
- The development stack requires a decent amount of experience.
- The guide rails for system limits would be a little better if shared with development.
- Known issues are not shared as often, unless a problem is presented.
Salesforce App Cloud has helped our business grow
- Visualizes the performance of a team
- Tracks all customer/prospect engagements
- Enables easy communication between departments on the statuses of clients
- Reporting functionality has quite a learning curve to set up
- Sometimes SO many features that I'm overwhelmed and miss out on relevant ones
- Can be a burden to update at times
- It has a lot of features baked in that are ready to go out of the box which should satisfy most use cases.
- It can be relatively easily customized to meet the individual needs of a company without giving too much ability to poorly build it.
- Integrates well with the rest of an existing Salesforce org if you have one.
- Users will already be familiar with the UI if they're using Salesforce for other reasons.
- You need to build Visualforce pages for any functionality beyond the very standard stuff.
- It doesn't have any "forum" style capability out of the box which is what we were looking to create.
- Depending on how you want to use it, it could require a lot of extra user licenses which can cost money.
- The cost of running community cloud when you consider where you want to grow the community could quickly grow.
Easy tracking and metrics, all in one place
It works on mobile platforms, making it easier to get things done when away from my desk as well as collaborate with colleagues on the go.
- Easy platform to navigate
- Real time tracking of events makes it nice to compare tasks with the team
- Integrates with Outlook and ToutApp
- Convenient to view on any mobile device, making it easier to engage outside of the office
- Nothing I can think of
A Good Tool for Providing Online Resources
- Powerful search bar
- Easy to use pre-built theme/design.
- Easy to set up data fields
- Display design is very limited unless you have someone who knows how to code.
- Pre-built data fields' labels cannot be changed. Such as "shipping address" cannot be changed to "physical address".
- Search bar cannot return data from data field that's not text field.
- There is a clear advantage for companies that are already using Salesforce internally. It’s just an extension of your current functionality and data, and very little training is needed for internal users to manage.
- Templates make it easy to set up, yet still customize to your company brand.
- Availability of other Salesforce features lets you keep everything on one platform.
- It can get expensive pretty quickly.
Unmissable in a mid- to large company
- Allows feedback and records of competitive information
- Keeps our employees current in industry trends
- Quite the learning curve. We had to provide employees with courses to make sure they understood what we were trying to do and the importance of the project.
Salesforce Community Cloud brings your Team together!
- Salesforce Community Cloud is very easy to navigate and find information quickly.
- Salesforce Community Cloud offers a nice UI that is easy to set up and customize.
- Salesforce Community Cloud offers integration within the Service Cloud so agents can access information easily.
- Salesforce Community Cloud has met all of our needs and use cases, so far.
Putting in the effort...to make it work...
- The set up for basic functionality is easy.
- Provides a space for collaboration among all users.
- Different access levels among users.
- More specific customization would be nice. Specifically, not having to chose one specific template. In some cases, we wish we could chose 2 at once!
- Ways of displaying/categorizing the knowledge base for users could be improved.
- Displaying/hiding specific data could be more straightforward for managers/admins.